Walmart Marketplace is a rapidly expanding eCommerce platform that allows third-party sellers to sell their products through This platform extends the reach of sellers to millions of potential customers who visit daily. The Seller Support team plays a crucial role in ensuring a smooth onboarding and selling experience for all Marketplace sellers. This team is the primary point of contact for sellers, providing assistance through various mediums such as email, chat, and phone. About the Seller Support Learning and Development Team: We help our sellers by providing a dynamic training approach to Seller Support associates, empowering them to adequately assist and serve sellers. This emerging team is continually implementing new processes and growing rapidly. We are enthusiastic about delivering for our customer and are a fun, hardworking, and innovative team looking for more associates to join the group. Instructional Designer Responsibilities: Designs and develops training materials Transforms technical information accurate, concise, and engaging training content. Facilitates meetings with stakeholders and SMEs to analyze, plan, design, develop, and implement training deliverables Works with subject matter experts to develop practical scenarios to incorporate into trainings ;Organizes timelines for deliverables to be completed. Conducts training pilots and peer reviews before launching training materials. Completes post training audits and updates by reviewing and evaluating learning feedback and content updates, establishing required actions based on feedback Develops and designs new and innovative training methodologies and tools by thinking outside the box, researching alternative adult training processes, and collaborating with cross-functional teams. Follows company and team style guidelines to develop consistent and branded training materials Job Requirements/Minimum Qualifications: Experience with e-learning tools such as: Articulate 360, Eludicat, Adobe Captivate Vyond Vimeo Figma SharePoint Learning Management System(s) Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, knowledge management, contact center, or related area Walmart Leadership Expectations: Live our Values Culture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Embrace Change Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. Deliver for the Customer Customer Focus: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans. Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy. Focus on our Associates Diversity, Equity & Inclusion: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs. Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.